Delivery
Six gates, and then the clock starts.
Nothing ships until every one is answered. The lead-time clock runs from your signed readiness confirmation — because a purchase order does not make a site ready, and pretending otherwise is how delivery dates get missed.
| # | The gate | What it means, and what it costs if it is wrong |
|---|---|---|
| 1 | Dedicated RCD-protected 10A GPO at each point | Client-side lead item — allow about three weeks. The single most common cause of a delayed go-live. |
| 2 | Site network or usable mobile coverage | Marginal or absent coverage is not a decline; it becomes an offline-caching build, specified at scoping rather than discovered at commissioning. Points and handheld peripherals both hold a local copy and reconcile when the link returns. |
| 3 | Not a classified hazardous area | No acuitystore® equipment is Ex-rated. Zone 0, 1 or 2 is a decline, not a quote. We will not engineer around it. |
| 4 | An item list in a workable digital format | We handle the data quality. We cannot start without digital files. |
| 5 | A product distributor or supplier in place | We track and distribute items, we do not supply them — so the items, and the working capital behind them, need a supplier. |
| 6 | A primary contact nominated | One person who can answer a question the same day. |
Environment
Where the standard specification stops.
| Condition | Standard | Beyond it |
|---|---|---|
| Ambient | 0–40°C | OPT-HAMB to +50°C — uncooled demountables, workshops, ROM areas |
| Dust | Normal industrial | OPT-IP54 — crushing circuits, ROM areas, unsealed workshops |
| Corrosion | Normal industrial | OPT-MAR marine grade — port and offshore-adjacent |
| Hazardous area | Not rated | Nothing. This is a decline. |
Standard lead times
From a signed readiness confirmation.
| Shape | Working days |
|---|---|
| acuitystore® ONE — one Terminal or coil unit, from the finished-goods buffer | 20 |
| acuitystore® CAMPAIGN — rented for the window, metro from stock | 10 |
| Two to six points | 40 |
| Seven to twelve points | 48 |
| Regional · remote adders | +5 · +10 |
| Per inspection regime | +3 |
And afterwards
Service that does not thin out at go-live.
| Essential | Operate | Assured | |
|---|---|---|---|
| Applies to | 1–2 points | 3–12 points | 13+ points, or any life-safety gate |
| Severity-1 | 24×7×365 | 24×7×365 | 24×7×365 |
| Contact | Pooled queue, portal first | Named CSM, quarterly | Named CSM, monthly |
Severity-1 is on every tier, including the smallest. A life-safety gate — gas monitors, LOTO, competency-gated issue — forces Assured regardless of size, at no additional charge.
The next step
Work through the six gates before you order.
They are the whole readiness test, and they are the six things that decide whether a date can be held. If all six are clear, the standard lead time runs from the day you confirm it.
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